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Support Plans

As a leader in VoIP technology, Media5’s Support Services is always ready to help you optimize your VoIP network. Our experts have the experience, knowledge, and resources to provide the highest levels of support for any Media5 product or VoIP solution globally.

Get direct, one-stop access to Media5’s award-winning technical support through one of our convenient Service Level Options:

Premium Plan
  • Support Portal access
  • 20 hours of remote support
  • Designation of a primary support specialist
  • RMA accelerated replacement
  • Maintenance updates

Extreme Plan
  • Access to Support Portal
  • 40 hours of remote support
  • Designation of a primary support specialist
  • RMA accelerated replacement
  • Maintenance updates
  • 24/7 emergency support

E-SBC Plan

Access to Support Portal

Unlimited hours of remote support

Designation of a primary support specialists

RMA accelerated replacement

Maintenance updates

Extended warranty