Support Plans | Media5 Corporation

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Support Plans

As a leader in VoIP technology, Media5’s Support Services is always ready to help you optimize your VoIP network. Our experts have the experience, knowledge, and resources to provide the highest levels of support for any Media5 product or VoIP solution globally.

Get direct, one-stop access to Media5’s award-winning technical support through one of our convenient Service Level Options:

MSA Premium

Post-deployment support including:

  • Priority request processing with committed response time;
  • Assignment of a primary support specialist;
  • Access to maintenance firmware updates;
  • Access to the Cloud-based Virtuo EMS;
  • RMA accelerated replacement;
  • 20 hours of level 3-4 remote technical support during regular business hours;
  • Optional 24/7 expedited emergency service response;
  • Optional product customisation.

 


MSA for Operations

Post-deployment support for service providers including:

  • Priority level 3-4 request processing with committed response time during regular business hours;
  • Assignment of a primary support specialist;
  • Access to maintenance firmware updates;
  • Access to the Cloud-based Virtuo EMS;
  • RMA accelerated replacement;
  • Optional 24/7 expedited emergency service response;
  • Optional product customisation.

MSA for Channel Partners

Channel partner support including:

  • Priority level 3-4 request processing with committed response time during regular business hours;
  • Assignment of a primary support specialist;
  • RMA accelerated replacement;
  • Access to Virtuo online inventory management service;
  • Optional product customisation.